Gartner Says Organizational Politics Will Prevent at Least One-Third of BPM Efforts Through 2016
February 6th, 2012
A Gartner survey conducted in the fourth quarter of 2011 among 157 BPM professionals revealed that the main obstacle preventing further adoption of BPM was organizational politics.
“BPM is frequently successful when applied to one-off projects at a departmental level with significant benefits. However, when it comes to scaling this success up to cross-departmental programs that require collaboration and shared metrics, or that institutionalize BPM throughout the organization, efforts often stall.”
“It’s up to the business process champion, sponsor or business process director to talk to stakeholders in order to understand and document their thoughts and positions, and so determine the best way of adapting the program,” said Ms. Olding.
“To encourage shadow process owners to make their processes more visible, business process improvement leaders, application managers and enterprise architects should proactively suggest high-productivity BPM cloud platforms to their business process stakeholders,” said Ms. Cantara.
During the next four years, process-related skills, particularly those related to tackling organizational challenges, will become an imperative for organizations as they move from individual projects to enterprisewide process transformation programs. “Politics will be a challenge that some will not overcome, but the good news is that many of this year’s predictions point to a path that leads to BPM success,” said Ms. Olding.
