Just sign on the tablet with SIGNificantNovember 4th, 2015
Luxembourg is well known for its financial sector. Many banks, insurance companies and financial institutions have offices in this small country. Every day, thousands of contracts, cash documents, invoices, etc., are signed in these institutions’ branch offices across the country. Despite the fact that most of the processes are now digitalized, handwritten signatures are still commonplace. In other words, documents must first be printed, signed and then scanned for the electronic document management system. This inefficient process leads to wasted time, money and paper.
In 2012, BGL BNP Paribas, one of the leading retail banks in Luxembourg, launched an RFP to digitalize this manual signature process. Working in collaboration with XYZMO (a technology partner), Fujitsu Luxembourg proposed an innovative signature solution that allows for the electronic signature of documents on a tablet. Signatures are then directly sent to the business for validation. So far, the bank has deployed about 200 points of signature around 50 branches in the country. During the first year, about half a million documents were signed, leading to massive economies of scale.
This electronic signature solution not only captures the image of the signature to integrate it in a PDF, but it can also embed all the biometric parameters that compose the signature – for example, the stylus travel speed, the rhythm, pressure and the angle. All these parameters together form the signatory’s biometric signature fingerprint. This can be verified by comparing it to the biometric parameters registered during the signatory’s enrolment. This technology enables the solution to identify the signatory with great precision, preventing any attempt of fraud.
“We collect the data that make a signature unique and integrate that information into a PDF. The solution can also be used while mobile,” said Portfolio Manager Application Services, Cédric Jadoul.
The solution is the result of a successful collaboration with XYZMO, which provides the server and the technology to collect biometric parameters for each signature. Fujitsu Luxembourg is responsible for the hardware and the solution integration into the customer’s IT and process landscape. “The beauty is that it helps us to enter into the customer’s business processes, giving us the capability to extend our fields of service, such as business process management and archiving. This solution is also a very good showcase because the result is visible to everybody,” explained Cédric. Meanwhile, other banks have also decided to join the bandwagon. “We have just deployed in production the biggest retail bank in Luxembourg with more than 500 points of signature,” said Cédric.
The solution has also been implemented at a telco. The customer expects to save more than two tons of paper a year. Insurance companies are planned to come next in the development process.
“In the context of process digitalization we think this solution has enormous potential for every customer in the world. That’s why we are currently working with different countries to propose this solution outside of Luxembourg,” said Cédric.