devicesSweden, 21 April 2015: XMS Penvision a leading global provider of mobile data capture based on smartpen and tablet technology today announced the addition of Sign@ and Sign@Work Signature Verification to its award winning forms creation and capture platform, Formidable.

Signatures are still widely used in many business processes as a form of identification or to approve and accept legally binding documents. Conversely, due to the increase in identify theft, Signature fraud is a growing issue that needs addressing. Spotting fraudulent signatures with the naked eye is difficult, time consuming and prone to error at the expense of the organisation.

With Sign@ and Sign@Work customers and/or employees signatures are registered and any further signatures are automatically analysed in different dimensions biometrically on any hand written paper form or document. If a signature is flagged as possibly fraudulent immediate action can be taken to further assess the risk. This reduces the reliance on human intervention, speeds up the process and significantly reduces the risk of fraud.

As Daniel Segui, Director of Product Development at XMS Penvision explains “Many existing signature verification solutions depend on a dedicated signature pad placed strategically for users to sign upon. The Formidable solution simplifies the complexity and cost of this approach dramatically. We offer organisations the ability to let customers and staff write as they do now with a ball point smartpen that records securely and transmits the signature for immediate verification. All this is driven by our award winning Formidable digital writing platform that is globally deployed.”

Formidable is the most used digital writing platform deployed globally across 40 countries. Formidable provides a simple web-based platform that enables the set up, completion and output in digital format of business forms and documents. Leveraging industry-leading MyScript handwriting recognition technology, handwritten input is captured and converted to digital text at the point of entry on either tablet/smartphone screens or normal paper via a digital/smart pen.

As VP of Global Sales at XMS Penvision, Tarek Ghouri explains “Applications where Sign@ and Sign@work can prevent fraud and speed up processing are typically centered around processes where paper needs to be left or completed such as financial agreements, credit agreements, social benefit payments, insurance documents, contracts and legal documentation. Most of these can be found in banking, finance, compliance, telco, insurance and Government sectors. We believe we have brought those critical processes a viable and exciting alternative to traditional signature verification methods and technologies.”

About XMS Penvision and Formidable

Established in 1996, XMS Penvision is an innovative Swedish software company specialising in data capture through digital writing. Its award winning Formidable platform allows users to set up forms and complete them with a smartpen or tablet. Due to its mass business appeal Formidable is widely used across 40 countries in most verticals. Sign@ and Sign@Work were developed around technology from SIGNificant which was tightly integrated in to the Formidable platform.

About SIGNificant

SIGNificant helps you to reduce document turnaround time from days or hours to minutes. The SIGNificant platform provides you with the user interface and tools needed to define an optimal e-signature process and user experience. Whether for signature pads, interactive pen displays, mobile devices or Web-based signing, the platform’s building blocks make it easy to pick and choose the best combination of e-sign solutions and signature capturing devices for each use case..

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SIGNificant Signature Solutions

As you start to think about how to turn your old paper-based process into a digital process, keep in mind that you will need a high level of flexibility within your e-signature suite. There are many different use cases, participants in the process, types of devices that you and your clients will want to use during the process, and actions that need to be completed within this last step in completing a contract.

A robust e-signature solution helps you to manage the e-signature process from beginning to end in a complete and totally secure way, and also ensures that all participants can easily access the final signed document. The goal is for the signer to have the best possible user experience when completing a document-based transaction so that she or he would like to do it again, which potentially leads to new business opportunities.

Thus, an e-signature solution needs to do more than just capture a signature; it needs to improve the entire process that comes with it, including processes inside and outside the document itself. Additionally, customers are seeking an omni-channel experience, with the flexibility to start a transaction in one channel and complete it in another one. Consequently, they need to be able to close transactions from anywhere, at any time, on any device.

All these requirements are best fulfilled with a true e-signature platform built to support the relevant business cases end-to-end.

More than just signature capturing

Completing a contract involves not just signing, but potentially also editing, filling out the document itself, or attaching other documents. The more complex this process is, the greater the likelihood is that mistakes will be made, which makes providing proper guidance to the signers highly desirable to avoid expensive process mistakes. Finally, workflow rules for document distribution and completion help to ensure that all participants are automatically involved at the right time so that the sender only has to step in if something goes wrong.

Enable signers to work with documents as if they were paper

In many cases, a document must be edited by the signer before he or she can actually sign it. For example, the signer may need to fill out form fields (such as answers to health questions in an application for a life insurance), add photos at a pre-defined location at a certain size (e.g., as proof for a real-life situation), and attach document scans (e.g., of the signer’s ID) or other attachments. Additionally, you may even want to allow the signer to edit the document without any constraints as if it were a piece of paper. For example, the signer could make annotations (with a typewriter or freehand), or highlight certain areas (with a text marker), which are basic document tools often used when concluding a contract

Guide signers in a document

You must be able to design the optimal user experience and enforce workflow rules within a document in order to eliminate expensive process failures such as missing signatures, data entries, or attachments. Therefore, you will want to add signature fields and other tags to help your signers know precisely what actions you want them to take, where in the document you want them to sign or to add information such as user data or photos, and in what order.

Easy and secure access to the signed document

Once a document is signed you typically need to provide all external signers an easy way to access the signed document. However, a simple e-mail won’t work, because e-mail is not viewed as a secure delivery mechanism.

To overcome this issue, the recipient only gets a download link to the document. To ensure that only the intended recipient downloads the actual document you may define a required client authentication – e.g. via SMS/TAN using the mobile phone number you already got (e.g. from the application form / signed document). This way the recipient does not even need a registered user account, which means he does not need to remember login data such as username and password.

The same process can be also used to safely deliver documents to signers that have been created based on a signed document. An example for this is an insurance policy that has been created based on a signed insurance application form.

Multi-channel and device support

Closing transactions anywhere, at any time, on any device means providing full coverage for the following channels:

  • In-house point-of-sale (POS) in branches, stores, receptions, etc.—e.g., on a POS-PC with a signature screen that is used to display the document to be signed and capture a client’s signature directly on the displayed document.
  • External point-of-sale through independent business partners (such as agencies)—e.g., on a POS-PC with a smartphone, so that the PC displays the document to be signed on its screen and the smartphone is used to capture the client’s handwritten signature.
  • Mobile sales and service delivery (door-to-door agents)—e.g., on a mobile tablet that is used to display the document to be signed and capture a client’s signature directly on the displayed document.
  • Online/remote — e.g. directly on whatever device the client is using, be it a standard PC, tablet, or smartphone.

Given that five years from now, the majority of signature transactions are expected to be closed on mobile devices, your company needs to be fully committed to offering e-signatures on all mobile platforms. That means choosing an e-signature solution that is mobile-ready and enables capturing e-signatures through any browser-based mobile device, and equipping staff, agents, and representatives with e-sign-enabled native apps.

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