Link:

The customer is the core of all business transactions, especially within the Telecom Market. Having a competitive advantage is key for getting more business. xyzmo‘s solution for Telecom POS/Retail solves the problem of signing electronic documents securely while simultaneously reducing the costs and labor associated with paper-based processes and improving the time required for activation at POS, which generates more revenue and improves customer satisfaction. 

Think of this simple process and imagine the benefits!

Nothing is easier than completing a form automatically simply by scanning/swiping your credit card or driver’s license to obtain important information. Any additional required data can be captured via a soft keyboard. Signing and sealing service agreements are performed electronically, and service agreements can be automatically sent to the customer using the provided email address. Verification of the authenticity/ integrity of the service agreement and storage problems will no longer be an issue for your company and customers.

KPN, a leading Telecommunications and ICT Provider in the Netherlands, embedded xyzmo SIGNificant electronic signature solution (provided by Lucom GmbH) in 150 of their stores. This enabled KPN to eliminate the need for printing contracts in their stores and resulted in a saving of about 700,000 Euros per year.

This significant saving was made possible thanks to immediate reduction of paperwork costs, scanning, archiving and personnel with fast and complete integration with their existing processes, driving the rapid ROI. In addition, this new initiative enabled quicker document handling due to the comfortable electronic transmission of the contracts, resulting in improved customer service and enhanced customer satisfaction.

Projectteam (f.l.t.r.): Edwin Hammerstein (KPN), Berend Hofman (Lucom), Olaf Slomp (KPN) en Jan van Buren (Lucom).

To the full interview with KPN- Read Here (In Dutch)