Enterprise Irregulars describes in a recent article five steps:

  • Translate analog businesses into digital businesses. The effort will require more than adopting the five pillars of digital convergence, but a rethink of the core business model. The new model moves from promoting products and services to keeping promises and meeting outcomes.
  • Manage a world of trust and radical transparency. Success will require more than fluffy statements about open leadership. The power belongs in building relationships in the personal and corporate networks. Leaders must expect business to move from real time to right time. Context by location, time, role, relationship, sentiment and even intent will provide a differentiator.
  • Develop an authentic business brand. An organization must start by asking itself what the company would be like if it were a person. Customers, employees, partners and suppliers expect an organization to live up to a brand promise. That promise requires authenticity in a digital world.
  • Disrupt business models with digital technologies. Keep in mind, technologies will come and go. Disruptive technologies on their own will not address regulatory requirements, optimize costs, drive revenue, differentiate markets or support the brand. The goal is to identify the technologies that will disrupt the business model to allow for transformational change.
  • Work with five generations of digital proficiency. Focus in on how to enable the different generations for digital proficiency. Keep in mind, digital business brings its own culture for how you work, where you work, when you work, what you work on and why you work. These are the key questions in the shift from a people and cultural perspective.

Read the full article.

The Asian forum for digital insurance provided the following training video.

xyzmo_ipad_1200_627_transparentBy incorporating mobile electronic signatures into the age-old process of signing documents, companies can save front- and back-office costs in labor, printing, scanning, faxing, mailing of paper originals, and long-term storage. You can now e-mail the document for immediate receipt by the client, partner, coworker, or employee. They can instantly sign it electronically with a tablet or smartphone no matter where they are, just as they are used to doing with their handwritten signature. Field agents can also get documents signed in person, in real time, by presenting a document to a client on a tablet.

With mobile e- signatures, it’s possible to conduct business faster than ever before from anywhere. Going mobile is arguably the fastest and most efficient way to get a signature because documents are available anytime, anywhere. Businesses achieve a very favorable ROI using e-signatures in their day-to-day operation.

Pure cloud-based solutions can put you in trouble. Often a client will be ready to sign and either the system will be down or there are Internet issues. This requires you to either go back to get the paperwork done or email it to the client later, and can result in not getting a contract signed at all. This is not the case with SIGNificant. Once a document is available in the App you NO longer need an Internet connection and can use all the functionality offline. You can even load multiple documents into the App. They are stored on the device and you can switch between documents offline and finish them on-the-go. When you are done with capturing signatures you will need an Internet connection again to return the document or send it to any app that supports PDFs, such as Dropbox, Evernote, Box(.net), etc.

Good candidates for signature capture are:

  • Everywhere, where documents must be signed at multiple locations or regularly signed in significant volumes;
  • Quality-control applications are common in research and manufacturing operations where procedures must be approved regularly with physical signatures;
  • Many businesses have customers or drivers picking up merchandise at a storefront or from a warehouse, or when merchandise is delivered to a customer;
  • Collecting approvals across multiple locations;
  • Collecting documents from field staff which require a signature;
  • Signing service reports in many service industries;
  • Sales and Customer Acquisition Documents – i.e., client contracts, proposals, customer service contracts, term sheets, customer applications, customer agreements, enrollments;
  • Human Resources Documents – i.e., employee benefit enrollment, employment applications, benefit change forms, time sheets, performance reviews, expense reports
  • Legal Documents – i.e., contracts, agreements, change orders, contractor agreements
  • Finance/Accounting Documents – i.e., lease agreements, expense reports, tax filings, disbursements
  • Procurement Documents – i.e., purchase agreements, purchase orders, contract amendments
  • And so on…

According to Forrester Research (Nov 2011) four primary use case areas have emerged that cover the majority of enterprise requirements for e-signatures:

  1. Mediated. The focus here is on human support. The mediator is an enterprise representative who works in the field, call center, or line of business and serves as a human link between the customer and the business processes, such as helping fill in information on forms, reviewing inprocess transactions, and coordinating the signing process. The mediator often handles money transfers, while the business process places a high value on client trust and supports strong legal and compliance requirements. Mediators like insurance agents, financial advisors, and mortgage brokers work with externally facing processes to help clients and help close complex, high-value transactions that require signatures by multiple parties.
  2. Unmediated. This use case focuses on the transaction; the supporting business processes leverage the Web and mobile channels to support customers and depend on a reliable set of system-led interactions to complete a transaction. Unlike the mediated use case, people are not required to fulfill a transaction; however, they stay in the background to handle exceptions, provide technical support, and maintain current content on the site. Transactions involve payment, transfer of positions, account servicing, education, and e-voting, but tend to be higher volume and more commoditized than the mediated use case.
  3. Third-party contracts. Processes in this use case focus on high-value contracts — often one-shot deals — between the enterprise and its external business partners and providers. But unlike the mediated and unmediated segments, third-party contracts are not directed at core enterprise customers. For example, contracts like building leases are high-value, can involve multiple parties, and must be legally binding, but the volume of contracts is not particularly high.
  4. Internal employees. The internal employee signature use case, which is somewhat overlooked, involves the efficiency of internal operations. For example, clinical trials in life sciences require researchers to validate steps in the testing process. E-signatures provide control over the process and the ability to track its compliance with regulations. One life science company implemented a digital signature process that saved $750,000 over five years.3 Manufacturing has a number of processes that require internal workers to sign off on individual tasks. Administrative tasks also may require a verifiable agreement with employees for various HR and internal compliance applications, like employee sign-off for Sarbanes-Oxley revenue reporting, employment applications and agreements, personal history statements, and offer letters.
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